FAQ

FAQ - General

Q. What happens at a veterinarian office if I do not choose the after care for my pet?
A. Without proactive questioning, your pet's final destination, it will usually go to an out-of-the-area disposal company that may perform rendering or mass cremation.

Q. If my pet passes at home, how should I preserve it until the pet cemetery arrives for pickup?
A. Please move your pet to a cool place away from insects or other predators. Cover and/or wrap your pet with an old sheet or plastic and keep your pets head elevated. Just as in humans, pets lose their bowel control after death. It is a good idea to keep something absorbent underneath them.

Q. What should I do if my pet passes when the pet cemetery office is closed?
A. Please call our regular phone number and press option number 3 to leave a message. Someone from our staff will contact you within 20 to 30 minutes. At this time you can make all necessary arrangements and discuss your needs in detail. Note: Afterhours service staff are available: Sunday-Monday, 24/7, however; afterhours fees do apply.

Q. Can I bring my pet to the pet cemetery after normal office hours?
A. Yes, after-hour drop-offs can be arranged in advance during the following hours: Sunday - Monday, 24/7. Afterhours fees do apply.

Q. What happens after my pet is picked up or dropped off at the pet cemetery?
A. Upon arrival the pet is weighed, ID tagged and placed in refrigeration until services are performed. 

Q. Is this a new pet cemetery, as I have never heard of you?

A. Sorrento Valley Pet Cemetery and Crematory has been in business since 1955 at the same location. The pet cemetery's ownership has transferred only once and this owner has been in place since 1978.

FAQ - Cremation

Cremation is the process of reducing the body to bone through the use of extreme heat. At Sorrento Valley Pet Cemetery and Crematory, we pride ourselves in setting the standard for cremation services and respectful, dignified aftercare.

Q. What types of cremation do you perform?
A. We only offer PRIVATE cremation to our walk-in customers. Private cremation is a process during which only one pet's body is ever present in the chamber during the cremation process.

Q. How long do I have to wait before I can pick up my pet's cremains and if needed, can I get my pets cremains back within 24 hours?
A. Our standard private cremation process takes 5-7 business days. Same day or next day services are available with an additional fee.

Q. What is involved in a cremation and how are the cremains returned?
A. Cremation is a high intensity heating process that reduces a pet to its bones. These are then processed, packaged and sealed. There are several types of cremation that most pet cemeteries offer, but at SVPC we ONLY offer private cremation. When the cremains are ready to go home you will receive a call from our office. At that point you can:
- Pick up the cremains from our office during business hours
- Have the cremains mailed/delivered back to your home or office (additional fees apply), or
- If you do not wish to have your pet returned to you, we can place them in our scatter garden.

Q. How do I know I'm really getting my pet's cremains back?
A. SVPC has many procedures that assure that your pet is privately cremated and returned to you. When a pet comes into our facility, it receives a label with an identification number and barcode that is then scanned into our computer system. This system is linked to our video surveillance. From that point, each key step in the process is scanned and tracked with the date, time and person performing the service. As needed (for up to 10 days) we can rewind the video recording to review your private cremation. We work very hard to assure that each pet is not only cremated privately, but returned to you in a timely manner.

Q. Is it possible to view my pet's cremation?
A. Yes, there are two viewing options available for an additional fee:
- Partial viewing: You watch your pet being placed in the cremation chamber and then return at the end of the day to pick up the cremains.
- Full viewing: You are able to view the entire process from start to finish.

FAQ - Burials

Cremation is not for everyone. Burial is a great alternative. You can always come visit your pet, while spending time in a lovely, park-like atmosphere. Our burial clients have become a small community. Everybody knows each other and always has a kind word for one another. Burial ceremonies in themselves offer a great sense of closure that people sometimes need.

Q. What is involved in a burial?
A. Once your pet has arrived to our facility, a burial can be arranged. The first step is deciding roughly where in the cemetery you would like your pet to rest. We then review our plot system in our computer to see if there is a plot available in your chosen section. If there is, we will assign your pet that space and open up the plot is preparation for a burial. If there is not a space in that section, we will find one as close as possible to your chosen section. The next step is choosing a date and time for your burial. We also need to know how many people will be attending, and if we need to make any special preparations, such as setting up a table or providing a tarp. On the day of the burial, we will have everything ready and you have the option of viewing your pet in our chapel or beside the burial plot before the burial actually begins. We will customize the service to your needs, as we understand everybody is different and may prefer different things. We offer various packaged services from basic to VIP for you to choose from.

Q. Can I purchase a headstone?
A. Of course. We do not require headstones in our cemetery, but we do encourage them. They are the perfect way to commemorate your family member.

Q. How long will the pet cemetery be around?
A. The pet cemetery is protected by an endowment care fund that will support operations well into the future. SVPC is the only permanently zoned pet cemetery in San Diego County.

Q. Do you have any videos of prior burials at SVPC?
A. Yes, please click here to see our videos.